Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Introduction

This privacy policy describes the information collected by Galbraith Florists LTD,  and its affiliates (“we,” “us,” “our,”), how that information may be used, with whom it may be shared, and the options you have to control the dissemination and use of your information.

BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL DATA DESCRIBED IN THIS AGREEMENT. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE REST OF THIS AGREEMENT, THEN YOU MUST NOT ACCESS OR USE THE SERVICES.

Below are definitions of some of the important terms we use in this Privacy Policy. In addition, some terms are defined within the text of the Privacy Policy. If you see terms in this document that are capitalized but not defined, they have the definitions given to them in either the Terms of Service or the Data Processing Addendum.

“Customer” means any individual who browses, inquires about or purchases products or services listed on our Website.

“Personal Data” means information that alone or when in combination with other information may be used to identify, contact, or locate you, such as name, address, email address, IP address, login credentials, profile information, or phone number. Personal Data or PII excludes information that has been aggregated and/or anonymized so that it does not allow a third party to easily identify a specific individual (“non-PII”).

“You” or “you” refers to Retailers or Customers as indicated by context, or, if not specified, to both of these groups.

Your Information

Information We Collect Automatically

When you use the Services, we automatically collect and store certain information about your computer or mobile device and your activities. This information includes:

  1. Device Information/Specifications. Technical information about your computer or mobile device (e.g., type of device, web browser or operating system, IP address and internet service provider) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information.
  2. Length and Extent of Usage.  How long you used the Services and which services and features you used.
  3. Information obtained through Cookies. We use Cookies to keep track of some types of information while you are visiting and using the Services. “Cookies” are very small files placed on your computer, and they allow us to count the number of visitors to our Website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on Cookies for the proper operation of the Services; therefore if your browser is set to reject all Cookies, the Services may not function properly. Users who refuse Cookies assume all responsibility for any resulting loss of functionality with respect to the Services.

Information You Provide Directly to Us

When you access or use our Website, you may be asked to provide Personal Data in the course of purchasing or preparing to purchase flowers or other products offered on those respective sites. Such Personal Data may include some or all of the following:

  1. First name, last name, email address, photo/profile image, and/or phone number.
  2. Linked social media accounts such as Facebook, Twitter, and LinkedIn.
  3. Your payment information including billing address and credit card information.

How We Use Your Information

✓ General Purposes. Subject to the terms of this Privacy Policy, we may use the information we collect from you for the following purposes:

  • to improve your user experience and help you efficiently access your information and account after you log-in;
  • respond to your comments and questions and provide customer service;
  • communicate with you about the Services and related offers, promotions, news, upcoming events, and other information we think will be of interest to you;
  • monitor and analyze trends, usage and activities;
  • ensure the security and integrity of the Services;
  • investigate and prevent fraud and other illegal activities; and
  • provide, maintain, and improve the Services and our overall business.

✓ Email Addresses. We use your email address for both “administrative” (e.g., confirming your registration) and, with your consent, “promotional” (e.g., newsletters, new listings, special discounts, event notifications, special third-party offers) purposes. Email messages we send to you may contain code that enables our database to track your usage of the e-mails, including whether the email was opened and what links (if any) were clicked. You may opt-out of receiving promotional emails and other promotional communications from us at any time via the opt-out links provided in such communications, or by e-mailing sales@galbraithflorists.com with your specific request. However, we reserve the right to send you certain communications relating to the Services (such as service announcements, security alerts, update notices, or other administrative messages) without affording you the opportunity to opt-in or out of receiving such communications.

✓ Use for Research. In addition to the uses outlined above, by using the Services, you agree to allow us to anonymously use the information from you and your interaction with the Services to continue our research into event patterns and general trends, so that we may continue to improve the Services for users and the general public. This research may be published in our blogs or interviews. However, all of your responses will be kept anonymous, and no Personal Data will be published without your consent.

✓ Financial information. We may use your financial information or authorized payment method to process payment for any purchases, subscriptions or sales made on the Services, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business. We transmit your financial information to our third-party payment processors. We do not collect or store your payment information on our own servers.

Securing Your Personal Data

Security Measures

Unauthorized entry or use, hardware or software failure, the inherent insecurity of the Internet and other factors, may compromise the security of your Personal Data at any time. Nevertheless, we strive to safeguard Personal Data to ensure that information is kept private and secure at all times. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of the Personal Data in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

How We Respond to Legal Requests or Prevent Harm

We may access, preserve and share your information without notice or consent from you in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

Children's Privacy

Only individuals over the age of 18 are eligible to use our Services. However, we pay particular attention to children’s privacy. Our Services are not directed to children under the age of 13 and we do not knowingly collect, maintain or use Personal Data from children under the age of 13. If you learn that your child has provided us with Personal Data, you may alert us. Should we learn that a child under 13 has provided us with Personal Data, we will delete that information from our database and terminate the child’s account.

Third-party Websites

This site doesn't contain third party links to other websites, other than Google form surveys. If you choose to click on a third-party link, you will be directed to that third party’s website. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Data from you. Other websites follow different rules regarding the use or disclosure of the Personal Data you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

Changes to Privacy Statement. Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement. If you have any questions about this Privacy Policy, please contact us by email at sales@galbraithflorists.com